Terms & Conditions

1. Orders

All orders are subject to product availability and successful payment or order confirmation.

We reserve the right to cancel or refuse an order where necessary, including cases involving incorrect pricing, stock unavailability, payment failure, suspected fraudulent activity, or inaccurate customer information.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and information displayed on this website are accurate and up to date.

Product packaging may be updated from time to time by the manufacturer and may differ slightly from images shown.

3. Pricing

All prices displayed on this website are in Malaysian Ringgit (RM), unless otherwise stated.

Promotional prices, discounts, gifts and offers may be changed, extended or withdrawn without prior notice.

4. Payment

Orders are only considered confirmed after successful payment or approved Cash on Delivery confirmation, where applicable.

Additional terms from third-party payment providers may apply depending on the payment method selected.

5. Delivery

Delivery times are estimates only and may be affected by courier operations, public holidays, weather, high order volume, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

6. Returns & Refunds

Return and refund requests are subject to our separate Refund & Return Policy.

Customers should contact us promptly if they receive an incorrect, damaged, missing or defective item.

7. Customer Responsibility

Customers are responsible for ensuring that the information provided during checkout is complete and accurate, including name, phone number, delivery address and payment details.

8. Website Use

You may not misuse this website, attempt unauthorised access, interfere with website operation, or use the website for fraudulent or unlawful purposes.

9. Changes to These Terms

ALPHASTRATS HOLDING SDN BHD reserves the right to update these Terms & Conditions from time to time. Any updated version will take effect once published on this website.