Shipping Policy

1. Order Processing

Orders will be processed after payment or order confirmation is successfully received.

Processing time may vary depending on order volume, stock availability, public holidays and other operational factors.

2. Shipping Coverage

We currently provide delivery to addresses within Malaysia, subject to courier service availability.

Certain remote or restricted locations may require additional delivery time or may not be serviceable by selected courier partners.

3. Estimated Delivery Time

Delivery times shown or communicated are estimates only.

Actual delivery time may vary depending on destination, courier operations, public holidays, weather conditions, peak seasons or circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated as part of the relevant promotion.

Where free shipping is offered, the terms of the promotion displayed at the time of purchase will apply.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please ensure that your name, phone number, postcode and delivery address are correct before confirming your order.

6. Failed or Unsuccessful Delivery

If delivery is unsuccessful due to an incorrect address, unavailable recipient, incomplete contact information or other customer-related reasons, additional shipping charges may apply for redelivery.

7. Delivery Delays

While we will make reasonable efforts to fulfil orders promptly, ALPHASTRATS HOLDING SDN BHD is not responsible for delays caused by courier providers, public holidays, severe weather, service disruptions or other circumstances beyond our reasonable control.

8. Order Tracking

Where tracking information is available, customers may receive a tracking number or shipment update after the order has been processed for delivery.