Privacy Policy

How we collect, use and protect your personal information.

This Privacy Policy explains how ALPHASTRATS HOLDING SDN BHD [201701008586 (1222751-K)] collects, uses and manages personal information when you use order.biokenafhq.com.

1. Information We May Collect

We may collect information such as:

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Order and transaction details
  • Payment-related information
  • Website usage and browsing information

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders
  • Arrange delivery
  • Verify payments
  • Provide customer support
  • Communicate order or service updates
  • Improve our website and customer experience
  • Prevent fraud, misuse or suspicious activity

3. Sharing of Information

We may share relevant personal information with trusted third parties where necessary to complete your order or provide our services.

This may include:

  • Payment service providers
  • Courier and delivery companies
  • Technology and website service providers
  • Authorised business partners
  • Government or regulatory authorities where required by law

4. Payment Information

Payments may be processed through authorised third-party payment providers. We do not intentionally store full credit or debit card details on our website unless required by the relevant payment provider.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels and similar technologies to support website functionality, analytics, advertising and customer experience.

These technologies may collect information such as browser type, device information, pages visited and website interactions.

6. Data Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

7. Your Personal Information

You may contact us if you wish to request access to, correction of, or further information about the personal information we hold about you, subject to applicable laws and requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will take effect once published on this website.

Company Information

ALPHASTRATS HOLDING SDN BHD

Registration No.: 201701008586 (1222751-K)

No. 33-2F & 3F,
Jalan Setia Perdana BA U13/BA,
Setia Alam, 40170 Shah Alam,
Selangor, Malaysia

Website: order.biokenafhq.com

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