Payment Policy

Information about payment methods, payment confirmation and transaction processing.

This Payment Policy applies to purchases made through order.biokenafhq.com, operated by ALPHASTRATS HOLDING SDN BHD [201701008586 (1222751-K)].

1. Available Payment Methods

Customers may make payment using the payment methods made available during checkout.

Depending on availability, payment options may include:

Online banking / FPX
Debit or credit card
Cash on Delivery (COD), where available
Buy Now, Pay Later (BNPL), where available
Other supported payment methods displayed at checkout

2. Payment Confirmation

Orders will only be considered confirmed after successful payment or approved order confirmation, depending on the payment method selected.

Customers are responsible for ensuring that all payment and order information provided is accurate.

3. Failed or Incomplete Payments

If a payment is unsuccessful, incomplete or rejected, the order may not be processed.

Customers may need to retry the payment or select another available payment method.

4. Third-Party Payment Providers

Certain payment transactions may be processed by authorised third-party payment service providers.

Additional terms and conditions may apply depending on the payment provider selected by the customer.

5. Buy Now, Pay Later

Where Buy Now, Pay Later or instalment payment options are available, customers may be subject to approval and additional terms imposed by the relevant payment provider.

Customers are responsible for reviewing and agreeing to the payment provider's terms before completing the transaction.

6. Payment Security

Payment transactions may be securely processed through authorised payment providers.

ALPHASTRATS HOLDING SDN BHD does not intentionally store full credit or debit card details on this website unless required as part of the payment provider's authorised processing system.

7. Pricing & Charges

All prices displayed on this website are in Malaysian Ringgit (RM), unless otherwise stated.

Customers are responsible for reviewing the total amount payable, including any applicable shipping fees or other charges shown during checkout before confirming payment.

8. Refunds

Any approved refund will be handled in accordance with our Refund & Return Policy.

Refund processing time may vary depending on the payment method, bank or third-party payment provider involved.